Welcome to Sterling Saunas. Here are our policies that govern your use of our services. Please review them carefully before engaging with our products or website.

1. Privacy Policy

At Sterling Saunas, safeguarding your privacy is a priority. Our Privacy Policy explains how we collect, use, and protect your personal information while using our website or services.

2. Terms of Service

By accessing or using Sterling Saunas' website or services, you agree to adhere to our Terms of Service. These terms cover acceptable use, user responsibilities, and disclaimers related to our services.

3. Refund Policy

Our Refund Policy details the conditions and process for requesting refunds for products purchased from Sterling Saunas. It specifies eligibility criteria, refund procedures, and timelines. Refund are offered within 30 days of purchase, refunds are subject to review and may be charged a 0-100% restocking fee reviewed on a case by case basis by our returns team. Items that are returned in original packaging and can be resold may not be subject to any restocking fee determined on a case by case basis. We reserve the right to deny any return. Based on a safety concern, if determined that your return may injure or harm or defraud anyone in anyway by reselling your item we have the right to refuse the return. Returns process requires the customer to send the product back to us by their own shipping company. Once we receive the item we will determine the refund processes. Once we complete our return process that can take 1-3 business days on average to complete your refund will then be processed, if funds are to be returned to the customer they will be sent to the purchasing account on file. No new card will be subjected to the refund, only original card used in the purchase. Decisions by our returns team are final, once an order outcome is determined the order then is closed and cannot be altered again or reviewed. If you do not agree with your purchase please notify us as soon as possible with all the details to better the situation prior to the outcome of your return review.

4. Shipping and Delivery Policy

For products that require shipping, our Shipping and Delivery Policy outlines shipping procedures, costs, expected delivery times, and any additional pertinent information related to product shipment. Items will be shipped within 1-3 business days of purchase. If by chance an item is delayed we will notify you as soon as possible to figure out a option that works best for both of us. Items may be packaged on holidays but doesn't mean they will ship, items will only ship on Canada Post business days regardless of shipping carrier. We are not responsible for items damaged in transport, please contact your shipping carrier. Items are packaged safely and securely.

5. Cookie Policy

Sterling Saunas uses cookies to enhance your browsing experience. Our Cookie Policy explains how we use cookies, the information collected, and how you can manage your cookie preferences. All website data is used to better your website experience.

6. Code of Conduct

Maintaining a positive environment is essential at Sterling Saunas. Our Code of Conduct sets expectations for user behavior when engaging with our website, services, or other users. No bad language or fraudulent behaviour will be tolerated. We reserve the right to leave a project at anytime due to customers behaviour if by any way it physically or mentally damages our employees or company property.

7. Intellectual Property Policy

Our Intellectual Property Policy clarifies ownership of content, trademarks, and copyrights associated with Sterling Saunas. It also addresses user rights regarding our content. You may not use any content from our website or company without written permission by our CEO. using our photos is direct violation of this policy and we reserve the right toe sue upon using our property without permission.

8. Custom Orders

For Custom orders unfortunately we cannot offer refunds due to the nature that you already requested the work to commence and the work has commenced to supply your product. Someone has to pay for the work, if you do not want an item do not buy it or be double sure you ordered correctly. Some changes may be approved by our staff in specific situations but custom orders are non-refundable. For saunas that are custom ordered a credit may be applied, please contact us for more info.

9. Contact Information

For any inquiries, concerns, or requests regarding our policies, please reach out to us at info@SterlingSaunas.com

Disclaimer: Sterling Saunas reserves the right to modify these policies without prior notice. We recommend reviewing them periodically.